Refund Policy - MysticFlow platform
Our Refund Policy
MysticFlow platform strives to provide high-quality fortune-telling services through our MysticFlow platform. We understand that sometimes you may need to request a refund. This policy outlines when and how refunds are processed.
Refund Eligibility
You may be eligible for a refund in the following circumstances:
- For subscription plans: Within 14 days of the initial purchase or renewal if you haven't used the premium features
- For one-time purchases: Within 7 days of purchase if the service was not delivered as described
- If you experienced technical issues that prevented you from accessing our services despite reasonable troubleshooting efforts
Refund Process
To request a refund, please follow these steps:
- Contact our customer support team at support@ai4life.app with the subject line 'Refund Request'
- Provide your account email, purchase date, and reason for requesting a refund
- Our team will review your request within 3 business days
- You will be notified of our decision via email, and if approved, the refund will be processed to your original payment method
Refund Timeframe
Once approved, refunds typically take 5-10 business days to appear in your account, depending on your payment provider's processing times.
Refund Exclusions
Refunds will not be provided in the following cases:
- If you have substantially used the services you purchased
- If the refund request is made after the eligible refund period has expired
- If your account has violated our Terms of Service
Contact Us
If you have any questions about our refund policy, please contact MysticFlow platform at support@ai4life.app